When confronted with a performance issue, most organizations look for a quick fix that may resolve the initial symptom, but does not address the systemic issue(s) causing the performance. Over time the problem will continue to impact performance because the systems causing the issue were not properly evaluated and revised.

We have found that performance problems are caused by systemic differences related to People, Processes and Technology (the triad). Each element of the triad could be performing well, but corporate goals are not being met due to a misalignment. It is not good enough for each component of the triad to meet its goals, they must all work together to ensure the proper result is delivered to achieve maximum performance. This happens quite often.

The tables below identify common systemic issues typically aligned with each component of the triad, along with potential solutions. We develop detailed strategies to solve them.